Denials/Failed Rebills
 

December saw an all time high for Denials/Failed rebills via CCBill

The figure for the month was 13% for the two (13% each that is). That's an awful lot of lost business!! Oh for the days when it was 2-3%

I am looking at Epoch but no matter how hard I try I get no response or even worse no follow up from their initial response.

WTF?

We've always had quite good service from Epoch, weird what is happening to you.

By the way...did anyone also noticed a progressive and constant drop in rebills? Our content didn't change in quality (actually improved), we even added some members area features (such as streaming videos, finally)...but rebills keep getting fewer and fewer...people seem to prefer the one shot option....did any of you notice this as well?