Leg Webmasters - CCBill Refund Issue

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cots	06-12-2013 11:44 AM

CCBill Refund Issue

Here is a heads up on a possible CCBill Refund issue.

Yesterday we had a $59.99 refund. As usual I felt pissed by it, so checked the records for that member at CCBill. Imagine my surprise when I found that the refund had been processed - BUT THE MEMBER WAS STILL ACTIVE FOR ANOTHER 10 WEEKS!

I have contacted CCBill and the member has been manually removed (I hope) but clearly there is a possible bug in their system. It's bad enough giving back any refund, but to then have the same member getting 10 weeks member access for free is not funny!

js69	06-14-2013 03:15 PM

That sucks....I will keep an eye open. Thanks for posting that, Geoff.

nyllover

06-14-2013 08:32 PM

Meanwhile Epoch adds PayPal as a payment option in Europe....

cots	06-14-2013 08:44 PM

Quote:

Originally Posted by nyllover (Post 9873)

Meanwhile Epoch adds PayPal as a payment option in Europe....

I really do try not to badmouth CCBill but is it a coincidence that their admission of "outages" last Friday coincided with a massive drop off in sales this week? It was good of them to admit a problem that day, but maybe not so good if the effects have a longer term impact.

I don't have enough hard data to lay the blame at their feet but there has to be a "conspiracy theory" somewhere here?

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