[cots]

On the contrary - their support for "affiliates" is crap. I chatted with them about a simple thing like changing my payment method (which doesn't work on their system). They told me they couldn't do it, so I had to write to their Accounts team. I did. No reply. I did again. No reply. Six times. No replies.

On the same issue I thought I might give them a go as a second processor. I emailed the using the address on their site. No reply. You get the picture? So I outed them on XBiz. At least two of their sales team jumped in and tried to defend themselves and fell over me to switch. OK I thought - let's get going. You know what happened. The two guys (one a senior VP) didn't follow up! EVER!

I also remember you saying before the switch (which was way before ATVOD), you got far better conversions from Epoch. Well I promoted your site as I always have - and not one sale. Not one! It used to far better when you were with CCBill, or certainly as far I was concerned.