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Our biggest source of in-house sales by a long way is our newsletter mailer now
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Our newsletter is golden. Since we have been around since the last century it huge and valuable.
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we have a strict policy of zero customer interaction
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Back in the dark ages, we would interact with customers but found that those who took the most time and effort, were cheapskates. The silent ones were paying customers. Our only interaction really is problem solving issues. Good honest business.