Other than the mass affiliate emails with gallery updates I've not had any contact with her/him/them.
Unfortunately the video quality issue isn't unique to her site. Many independent sites that have good photos have poor video. IMO, lighting and post processing are the biggest weaknesses.
It's a shame. All the pieces are there. Someone that really knows what they're doing could upgrade her site/program to one of the top in her niche(s).
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